Frequently Asked Questions

  • How do you select your caregiver?

    Prior to selecting any caregiver, we personally meet with our clients and their families and hold an in-home or facility evaluation to assess the specific needs of our clients. We then hand select the most qualified staff member for each client. All caregivers are screened prior to hire and we thoroughly check Social Security information, driving records, and conduct a full criminal background check. We also verify prior employment histories and check professional certifications.

  • How do you train your employees?

    Our training begins the moment a caregiver comes into our office. We conduct an initial skills assessment to determine the abilities of each of our staff. Our staff receives ongoing training and support as they work with our clients in the field. This program covers the most practical topics and situations encountered in home care.

  • What happens if my caregiver is sick?

    If your caregiver is sick another caregiver will be available to fill in. We are on call 24 hours a day, 7 days per week to assist with these types of issues.

  • Who pays the caregiver – you or me?

    We do. Care To Stay Home handles all employee expenses, payroll, state and federal taxes, liability insurance, and workers’ compensation insurance. We oversee all administrative process to take care of our employees. Should you have any questions about this topic, please feel free to contact our office.

  • What are your rates and hours of service?

    Our rates are figured on a few key variables and are assessed in our in person evaluation. We would be more than happy to have our Care Managers meet with you to determine the rate for your service.

  • Do you have a minimum amount of hours per visitor per week?

    Yes. We try and keep our caregivers working at least part time throughout the week. We can evaluate the situation you are in and customize a program to meet your family needs.

  • Why should I use Care To Stay Home rather than paying someone directly?

    Our caregivers are thoroughly screened, trained, bonded and insured, thus limiting your exposure to possible fraud, theft, work-related injuries, unemployment claims, and employee tax evasion. We also offer a compatibility guarantee, and we always strive to maintain the highest level of continuity of service for each client. Our professional oversight and training adds a level of comfort and confidence that your loved one will receive the care they need and deserve.

  • Do you provide care for the elderly in assisted living facilities, hospitals or nursing homes?

    Yes, we can provide caregivers to residents in all types of care facilities for those who need additional attention and personal assistance. We can customize our service to meet the needs of your loved one in a variety of settings.

  • Is Care To Stay Home a cleaning service?

    No. Our focus is always the health, safety and comfort of the clients. However, we do offer light housekeeping: laundry, linen changing, dusting and tidying.

  • What if I am not pleased with my caregiver?

    We fully guarantee that you are pleased, or we replace the caregiver with someone new. We want you happy!

  • What happens if we need to suspend service for a day due to traveling, out-of-town guests, etc?

    Just call the office to reschedule the caregiver. We ask that schedule changes be coordinated directly through our office. We are more than happy to accommodate our clients personal schedules.

  • Do you provide showering and bathing?

    Yes. We provide full assistance in Personal Care needs including bathing, dressing, toileting, etc

  • Does Medicare pay for Non-Medical in-home care?

    No. Medicare does not consider Non-Medical in-home care a necessity, and therefore cannot justify payment. With a doctors order, Medicare will pay for the cost of a Home Health Agency to service a client with medical needs (ie: occupational or physical therapy) on a limited visitation schedule, and for a temporary period of time. Please see our Payment Options for In Home Care.

  • Does insurance pay for your services?

    We have found that some insurance companies will cover the cost for in-home care aides. We suggest you talk with your individual insurance company. Many long-term insurance plans have coverage as well. In addition, for Veterans, and those with financial need, we can refer you to those who can assist with government aid programs designed to help those who require help in the home. For more information regarding payment options, please see our Payment Options for In Home Care.

  • Does my Long Term Care Insurance (LTC) provide sufficient coverage?

    There are many factors to consider when looking at your Long Term Care Insurance Policy. A few basic questions can go a long way to determine your coverage for non-medical in home care. Be sure to ask if there are any deductibles for home care services or if you have a maximum out-of-pocket expense on your policy. You will also want to ask and determine if there is an annual or lifetime limit to the amount they will pay. Some policies have limitations on the amount they will pay “per episode” or per period.

    Care To Stay Home has been working with various Long Term Care Policies for over the past decade. We are able to help you or your loved one better understand their Long Term Care policy. Our dedicated Care Manager assist our clients in preparing all the necessary claims and forms needed to submit and process a LTC claim. We are able to submit the required, ongoing documentation needed to continue your claim and to facilitate quick reimbursement from your LTC provider.

    If you would like assistance to better understand your Long Term Care Insurance Policy, or need help processing your claim, click here or please contact us for a free consultation.